We usually process and ship all orders within 2-3 business days of receiving them. Once your order is shipped, you will receive notifications via SMS, email, and WhatsApp with details of the delivery partner and your tracking ID. We are committed to providing a smooth and timely delivery experience and are here to assist with any inquiries you may have regarding your order’s status.

To place a return request, please follow the below steps:

Please go to our website and login with your registered email ID (which you used to place the order). In case you are not able to find the password, please click on Forgot Password, and a password reset link will be sent to your registered email ID. Please reset your password, and you will be able to login. In case you do not have an account, please click on Create Account on the login page and create the account with the phone number and email ID that you used while creating your order.Once you have logged in:- Please choose the order number that you would like to return by clicking on it- On the order screen, please click on Return- Next, choose the items you would like to return and then the reason for return- Click on Return and your return pickup will be booked, You will also receive an email confirmation for the same from Shiprocket- If you do not receive a confirmation email, please let us know and we will book your return manually.

It may take up to 48 hours for us to process your order after confirmation. Once your order is shipped, most deliveries are completed within 4 to 6 business days, depending on your location. You will receive SMS, email, and WhatsApp notifications once the order is shipped.

We understand that buying online can be tricky, and we want you to love your purchase! That’s why we offer a hassle-free 30-day return policy for all unused and unworn items—no questions asked.However, please note that Made-to-Order Gold jewelry, personalised jewellery, rakhi, perfumes, candles, coins, and God idols are not eligible for returns. Items must be returned in their original packaging and remain unused. Besides, any FREE gift needs to be returned as well, if your order value goes below ₹2199. Refunds will be processed after a thorough check of the returned items as per SILVARAA’s policy.